Privacy Policy

This policy explains what we collect, why we collect it, and who we share it with.

Last updated October 20, 2026

Who we are

Call Standin is an AI phone receptionist for small businesses. The service is operated by Shadow Bear Media. This policy covers callstandin.com and the Call Standin service.

Email us at support@callstandin.com.

What we collect

  • Your account email.
  • Your business name and website.
  • The phone numbers involved: the number we assign you, and your business number if you forward calls to us.
  • Call recordings and transcripts.
  • Caller names and phone numbers.
  • Messages your assistant takes for your business.
  • When you connect a calendar: free and busy times, and the details of appointments your assistant creates.

How we use it

We use this data to answer calls for your business, show you your call log and messages, send you alerts, and book appointments on your calendar when one is connected.

We do not use your data to advertise, and we do not sell your data.

Service providers

We share data with a small set of providers that help us run the service:

  • Retell, which provides the voice AI that answers calls.
  • Supabase, which stores accounts and call data.
  • Stripe, which handles billing.
  • Resend, which sends email such as account messages and alerts.
  • Nango, which handles calendar connections.

Call recordings

Calls to your Call Standin number are recorded and transcribed so you can review them.

Recording laws differ by state and country, and some require the consent of everyone on the call. You are responsible for using recordings in a way that follows the laws that apply to you and your callers.

Keeping and deleting data

We keep your data while your account is active. You can ask us to delete your data at any time by emailing us, and we will delete it.

Google user data

Call Standin's use and transfer of information received from Google APIs to any other app adheres to the Google API Services User Data Policy, including the Limited Use requirements. Calendar data is used only to check availability and to create, move or cancel appointments that a caller asks for.

Changes to this policy

If we change this policy, we post the new version on this page.

Contact

Email us at support@callstandin.com.